Delivery, refund & Return
As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at email@example.com so that we can help.
VIP Delivery - Includes Product Assembly & Packaging Removal
We offer a VIP Delivery service on high-value furniture orders to England & Wales, with a minimum order price of £1,000. This VIP (or White-Glove) service is inclusive of delivery, unpacking, assembly, onsite placement and removal of all waste.
This means you can place your order online (or over the phone) with ease, and not have to worry about the delivery or product set-up either! The VIP Delivery option will be shown at checkout, please ensure you select this option so that we can arrange this service. If your checkout doesn't show this option, please contact us so that we can make the relevant arrangements.
Our VIP Delivery Service is available to residents in Scotland and Northern Ireland at an additional charge (although not guaranteed), but this will need to be requested and quoted for subject to the products required.
The VIP Delivery Service is not applicable non Garden Furniture items.
If you are unhappy with your item, you may return it within 14 days after the date of delivery. You must also confirm your wish to cancel in writing via email within this time period. The item must be returned in undamaged, unused condition. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. All postal costs relating to the return of an item is the responsibility of the customer. We will, in the event of item being damaged on receipt with the customer, at our discretion, re-imburse postage costs to the customer.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
Cancellations & Refunds:
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.